ONE is pleased to unveil the restructuring of the Asia – East Africa (EAF) service into two new services EA3 (East Africa 3 (Mombasa)) and EA4 (East Africa 4 (Dar Es Salaam)). These two newly created services, the EA3 with a Mombasa loop (including Qingdao) and the EA4’s Dar Es Salaam loop, will provide greater frequency and a more stable schedule. This restructure will benefit ONE's customers with more reliable service.

Dear Valued ONE Customers,

As a follow up to our previous Customer Advisories regarding the Ports of Los Angeles and Long Beach. The Port of Los Angeles and the Port of Long Beach announced today that consideration of the “Container Excess Dwell Fee” would be held off another week, until 25th Feb 2022.

ONE is happy to announce that we have launched #OneOcean project and partnered with Singapore’s Garden City Fund (GCF), a registered charity and IPC, established by the National Parks Board in support of coral conservation. ONE has donated a sum of $20,000 to nurture a Reef Enhancement Unit (REU) for the Plant-A-Coral, Seed-A-Reef Program organized by GCF.

When transporting your cargo, safety is our number one priority. To ensure compliance with our Global acceptance policy and safety standards, we are performing verification of all bookings to make sure that all cargo is correctly declared and packed. This measure is a critical step in preventing accidents and ensuring the safe handling of your cargo. We know that declaring the correct commodity is as important for you as it is for us, therefore we kindly ask for your collaboration in checking that all cargo booked is correctly declared.

The setup of THE Alliance’s network has been reconfigured to ensure a comprehensive port coverage. The enhanced service setup will be effective from spring 2022.

Dear Valued ONE Customers,

As a follow up to our previous Customer Advisories regarding the Ports of Los Angeles and Long Beach. The Port of Los Angeles and the Port of Long Beach announced today that consideration of the “Container Excess Dwell Fee” would be held off another week, until 18th Feb 2022.

ONE has donated SGD 50,000 through the Singapore Red Cross in contribution to humanitarian aid efforts in response to the volcanic eruption that occurred in Tonga on 15 January 2022.

In light of the latest COVID-19 pandemic situation in Hong Kong and the digitalization of our services, ONE would like to inform you that we will stop accepting any cash payment or physical cheques at the counter of our Hong Kong office, with effective from March 14th , 2022.

With reference to the change in China’s Yangtze River Protection Law, please find
below our guideline for the DG cargo. This guideline applies to cargoes that are
handled (i.e., loaded, discharged, or transhipped) in Waigaoqiao Terminal as well as
cargoes that are passing through the Waigaoqiao Terminal without handling.

As per Customer Advisory dated January 31, 2022, MV Madrid Bridge, serving in our East Coast 4 (EC4) Service, suffered container collapse in the North Atlantic Ocean during transit to her next port of call in New York, USA.