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Advisory, Inbound Advisory, Outbound Advisory
Nov 14, 2022

Office Removal Notice of ONE Hong Kong Office

Please be informed that our move to a new office location with effect from 19th December 2022 (Monday).
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Advisory, Inbound Advisory
Aug 25, 2022

Demurrage & Detention Update – Hong Kong and Macau (Import)

Notice of Demurrage & Detention Update - for cargo import to Hong Kong and Macau wef 25th Sep 2022.
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Advisory, Inbound Advisory, Outbound Advisory
Jun 27, 2022

[Reminder] - The notice of the “Compensation for Breach of Agreement for Export From HK & China"

In response to the notice dated December 3, 2021, it is a friendly reminder that the "Compensation for Breach of Agreement" will be charged on the shipment of Cargo Commodity being Misstated, according to the different nature of the Amendment Requests and at different levels to customers who have concealed, omitted or misstated any particulars in Description of Goods.
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Inbound Advisory, Outbound Advisory
Jun 16, 2022

ONE MOBILE APP – Freedays + D&D Phase 2

<17 June 2022, Singapore> Ocean Network Express (ONE) will launch a valuable feature in our ONE Mobile App. Meet the Freedays + D&D, which is now accessible directly via our Mobile App homepage.
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Advisory, Inbound Advisory, Outbound Advisory
May 12, 2022

UPDATES OPERATION SCHEDULE OF ONE HONG KONG OFFICE #3

With the receding number of daily new COVID-19 cases and relaxation of social distancing measures in Hong Kong, our counter service will be gradually resumed from 13 May 2022.
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Advisory, Inbound Advisory, Outbound Advisory
Apr 26, 2022

UPDATES OPERATION SCHEDULE OF ONE HONG KONG OFFICE #2

In order to resume the counter service gradually and orderly, starting from 25 April, 2022, our service counter will open daily from 0900 to 1230 hours until further notice.
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Advisory, Inbound Advisory, Outbound Advisory
Mar 08, 2022

Updates Operation Schedule of ONE Hong Kong Office

As a precaution to the COVID-19 situation, starting from 9 March 2022, our Service Counter will open three days a week on Monday, Wednesday and Friday from 0900 to 1230 hours until further notice.
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Advisory, Inbound Advisory, Outbound Advisory
Mar 03, 2022

Temporary closure of ONE Hong Kong office

Our counter service will be temporarily closed from 3 March 2022 to 4 March 2022 and will resume normal on 7 March 2022.
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Advisory, Inbound Advisory, Outbound Advisory
Feb 08, 2022

Change of Payment Method in Hong Kong (Cheque Transaction Suspension at Counter)

In light of the latest COVID-19 pandemic situation in Hong Kong and the digitalization of our services, ONE would like to inform you that we will stop accepting any cash payment or physical cheques at the counter of our Hong Kong office, with effective from March 14th , 2022.
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Advisory, Inbound Advisory, Outbound Advisory
Dec 03, 2021

Update for “The Announcement of Collection of Special Amendment Fee for Export From HK & China"

There is an update on "The Announcement of Collection of Special Amendment Fee for Export From HK & China", the charge name is changed from "Special Amendment Fee" to "Compensation for Breach of Agreement". The "Compensation for Breach of Agreement" will be charged on the shipment of Cargo Commodity being Misstated, according to different nature of the Amendment Requests and at different levels to customers who have concealed, omitted or misstated any particulars in Description of Goods.
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